Business Choice Awards 2022: Printers
Try as nosotros may to get paperless, press things at the office is notwithstanding a necessity.
As we practise every year in our reader survey on the quality of printers and the service their manufacturers provide, we asked which companies make the all-time printers for use in a business setting. Nosotros have merely been handing out specific Concern Choice awards since 2022, just 1 name is always the summit of the ratings. (And it also happens to be a beloved printer manufacturer for abode utilise.)
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Looking for expert opinions on printers? Read The All-time Printers of 2022.
Printers for Work
There have been years when Brother International'due south business organization printers tied with other manufacturers to share the top overall score in our survey (which rates most questions on a 0 to 10 calibration, with x being the best). At that place take been years when Brother's overall rating was merely slightly alee. For 2022, the work printers from Brother are so far ahead of the competition, they leave rivals in the dust.
That eight.6 overall is Blood brother'due south render to greatness, a high score it hasn't seen in Business Choice since 2022. It'southward also a full two-fifths of a point ahead of the nearest competition (Epson with an eight.2).
That would exist impressive plenty, but Brother is also at No. i in all other categories we could measure out this twelvemonth. Every single one. It had loftier scores for Setup and Reliability (eight.8 on each), and the low scores for how much tech support was needed (8 percent) and how many Brother printers needed repairs (a measly 4 percent). Not just that, simply the likelihood to recommend a Brother printer is viii.7, which also leads to it earn a squeamish NetPromoter Score of 58 pct (NPS expresses just how many people are either recommending or detracting from a brand's reputation when they talk about it).
Last year we had a higher response to the survey, and were able to rate 8 printer makers for work use; this year nosotros merely got results enough for five (nosotros couldn't rate Lexmark, Xerox, and Dell this time). Just the trends in what PCMag readers think of the manufacturers that did make the cut are very interesting.
Give the Near Improved honour to Epson; last year it languished near the lesser of the heap in sixth place with a 7.vii overall score; this yr it improved by a half point up to viii.2, putting it in a clear 2nd. That's not every bit good as the 8.four it got in 2022, but it's still a pretty nice jump.
For the biggest drop in quality, readers picked Samsung; it went from an 8.3 overall final year (second place) to 8.0 this year, putting it in last/fifth place. Catechism and HP were the only other vendors on the listing this year and remain pretty consistent: Canon had an 8.1 overall, the same as last year; HP managed a modest gain up to eight.1 from terminal year's 7.nine, but it was in the fourth-place spot both years anyway.
Other interesting scores of note: Epson tied with Blood brother for quality of setup, earning an 8.8 each. None of the printers had a big repair score (nor should they after xl+ years of printer technology being perfected)—the highest were HP and Samsung each at 6 percent. The highest rate of tech support needed was for Samsung, at a pretty high 15 percent—almost double its tech support needed last twelvemonth (viii pct). Equally for reliability, despite their higher need for repairs, readers rated Catechism and Samsung just behind Brother, giving them an 8.6 each, very similar to last year. Epson made another big spring in reliability, going from 8.0 to 8.5 this yr.
See all of our survey results for Printers.
WINNERS: PRINTERS
Blood brother
How does Brother practise it? Year after year, the company sets itself apart in the eyes of PCMag readers, this year putting stars in the eyes of our office-bound readers. Clearly, if your business organisation is on the chase for a world-form printer for all your certificate needs, the choice is to pick your Blood brother.
Methodology
We email survey invitations to PCMag.com community members,
Respondents were asked to rate their work printers using multiple questions about their overall satisfaction with the solution, as well every bit experiences with technical support within the past 12 months.
Because the goal of the survey is to empathise how the email marketing solutions compare to ane some other and not how one respondent's experience compares to some other'due south, we use the boilerplate of the email marketing solutions' rating, not the average of every respondent'due south rating. In all cases, the overall ratings are not based on averages of other scores in the table; they are based on answers to the question, "Overall, how satisfied are you with your printer?"
Scores not represented as a percentage are on a scale of 0 to x where 10 is the best.
Net Promoter Scores are based on the concept introduced by Fred Reichheld in his 2006 best seller, The Ultimate Question, that no other question tin better define the loyalty of a company's customers than "how likely is information technology that you would recommend this company to a friend or colleague?" This mensurate of make loyalty is calculated by taking the percent of respondents who answered 9 or 10 (promoters) and subtracting the percent who answered 0 through 6 (detractors). (For more than, read PCMag's Top Consumer Recommended Companies for 2022.)
If you would like to participate in PCMag'southward monthly Readers' Choice surveys and to be eligible for our monthly sweepstakes promotion, delight sign up today.
Nearly Eric Griffith
Source: https://sea.pcmag.com/news/16740/business-choice-awards-2017-printers
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